Our FAQ are here to help.
Please have a browse though our FAQ categories and hopefully your question will be answered. If you still have questions, please contact your local agent. You can find their contact information here.
Alternatively, to speak to our Head Office, please complete our contact form.
Who are Hobbybrew?
Hobbybrew is a division of Gas Direct Limited. Gas Direct is an established gas cylinder supplier in Great Britain; providing high quality rental industrial, drinks dispense and LPG gases.
We are an ISO 9001 registered company, a member of the British Compressed Gases Association (BCGA) and have received accreditation from the Brewing Food and Beverage Industry Suppliers Association (BFBi).
We are the sister company to Hobbyweld – rent free welding gas cylinders.
Can you refill my old bottles?
It is illegal for anyone to fill a cylinder belonging to another supplier.
By purchasing a Hobbybrew cylinder, you are receiving a product which has been tested and manufactured to the highest European and British Standards.
How do I get a Hobbybrew cylinder?
- Select which gas cylinder/s you require.
- Find your nearest stockist here.
- Pay a cylinder deposit and gas fill per cylinder and you’re ready to pour the perfect pint!
Your stockist will issue you with a deposit form for each of the cylinders you pay a deposit for. Keep this safe – you will need it in the future!
How much are your cylinders?
Deposits are £70, out of which you will receive a refund of £58 (deducting a £10 +VAT administration charge) when returned for good alongside your deposit form.
RRP for gas refills are variable between agents therefore please contact your local agent to get a true reflection on prince.
How long can I keep the cylinder?
There are no time restraints on how long you keep a Hobbybrew cylinder. Simply pay for a refill when required or return the cylinder for a deposit refund if it is no longer required.
Do you supply dispensing equipment?
No, though you could ask your local agent. We like to focus our attention on supplying high quality, food grade dispense gas.
Dispense equipment, gas detection devices and maintenance services should be available from your local beer gas/drinks dispense system suppliers. The BFBi trade directory is an excellent source for accredited companies who can offer these products and services; Visit BFBi here.
What is a deposit form?
A deposit form is proof of purchase for the deposit paid and is required to received a refund once you are finished with your cylinder.
Your local agent will provide you with this form when you purchase your first Hobbybrew cylinder.
What is the administration charge?
An administration charge of £10 +VAT per cylinder is deducted from your deposit refund once cylinder/s are surrendered alongside the original deposit form.
Why is gas required to pour the perfect pint?
Carbon Dioxide adds that refreshing fizz you enjoy on a summer’s day, where a higher Nitrogen content produces a higher quantity of smaller bubbles, producing a smooth and creamy mouthfeel.
Gas has a significant effect on the end product and enhances the overall experience you have when consuming a nice beer from your favourite brewers.
My gas isn't lasting long, what can I do?
Check your system for leaks and make sure you turn the cylinder off when you are finished using it – a small leak can empty a cylinder quite quickly.
What do I do if my cylinder is faulty?
A faulty cylinder typically refers to an underfilled cylinder.
In the unlikely event of purchasing a faulty cylinder, take your cylinder back to the agent as soon as possible. Once the cylinder has been returned and tested, if a fault is found, a credit can be given to the agent – the agent can then issue a refund to you.
Do I need to refill at the same agent?
Hobbybrew gas cylinders can be exchanged at any authorised agent, great if you’re moving home!